By Anne Jones
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22 Oct, 2020
Are you like us in that certain words or phrases that have appeared since the beginning of the year make your blood run cold? Words like “unprecedented times”, “clusters”, “tricky virus” or “the new normal” – ugh! We have been very fortunate in our industry in that we have so far survived the Covid Pandemic thanks mainly to the Government for assistance packages and also for the loyalty of our clients who continue to support our workshop. We have been able to continue to operate our business as we did before and are forever grateful that the only time we had to close down completely was over those five weeks during Lockdown 4. We have however noticed a few minor problems that have an impact on the speed and proficiency of servicing or repairing our client’s vehicles. In the past we prided ourselves on a reasonable turnaround. Unless it was a major repair, we could almost guarantee that a vehicle would be in and out in a day. In some cases now though, we are having to wait for over a day, sometimes two for parts to arrive from a warehouse that might be just over the other side of the Harbour Bridge and not to mention how long it is taking for parts to arrive from overseas! It is disappointing for us that we are having to wait so long for parts to arrive but we understand how disappointing it must be for our clients too and we thank you heaps for your patience and understanding. This is causing a “cluster” f*** and “tricky” to work around - but is this the “new normal” during these “unprecedented times”? ๐ ๐ ๐ท ๐งด ๐